Location: Toronto or Remote in Ontario. Univerus is a global enterprise software company at the forefront of delivering innovative solutions for Local Government, Utilities, and a range of public and private entities. Our cutting-edge solutions enable organizations to streamline processes, enhance productivity, and achieve their strategic goals. We are currently seeking exceptional candidates like you to join our team as a Senior Solution Consultant within our Energy & Water Division.
As a Senior Solution Consultant at Univerus, you will play a vital role in understanding client needs, providing expert guidance, and delivering exceptional software solutions. Joining our dynamic team, you will have the opportunity to work alongside talented professionals and make a significant impact on our customers and the future of our organization.
At Univerus, our employees are the key to our success. We provide an environment that values growth, development, and collaboration. Expand your skills, seize new opportunities, and shape your career in a supportive and engaging setting. Your contributions will drive our continued growth.
We prioritize diversity and equality, celebrating unique perspectives and fostering an inclusive environment for all. Join our team and be part of an organization that values and promotes diversity at every level.
Don't miss this exceptional opportunity to thrive in a stimulating and rewarding work environment. Take the next step in your career journey and apply now to join Univerus.
Job Description:
Role Details:
• Collaborate with clients to understand their business needs, processes, and challenges, and provide expert guidance on software solutions that address their requirements.
• Conduct comprehensive analyses of client workflows, systems, and data structures to identify opportunities for software integration and optimization.
• Design and present tailored software solutions and product demonstrations to clients, showcasing the value and benefits of our products.
• Configure software applications and systems to meet client specifications, ensuring seamless integration and functionality.
• Develop and deliver client training programs and workshops to promote effective software utilization and maximize user adoption.
• Serve as a primary point of contact for client inquiries, troubleshooting issues, and providing timely and accurate resolutions.
• Collaborate with cross-functional teams, including sales, product development, and implementation, to ensure successful software deployments and client satisfaction.
• Stay updated on industry trends, emerging technologies, and best practices related to software solutions, and share knowledge with internal teams and clients.
• Provide feedback and insights to the product development team, contributing to the continuous improvement of our software offerings.
• Travel to client sites as necessary for project scoping, training, and implementation.
Job Requirements:
Required Skills & Abilities:
• Proven experience as a Software Solution Consultant, Software Implementation Consultant, or similar role.
• Strong technical aptitude and understanding of software applications and systems.
• Excellent analytical and problem-solving skills, with the ability to identify root causes and recommend effective solutions.
• Strong interpersonal and communication skills, with the ability to build rapport with clients and stakeholders at all levels of an organization.
• Demonstrated ability to manage multiple projects simultaneously and deliver results within deadlines.
• Self-motivated and proactive, with a customer-centric mindset and a passion for delivering exceptional client experiences.
• Bachelor's degree in a relevant field (e.g., Computer Science, Software Engineering, Information Technology) or equivalent work experience.
Bonus points if you have any of the following:
• Experience implementing complex Utility Billing/Customer Information Systems
• Familiarity with project management methodologies and software development life cycles is a plus.