Univerus Software Inc is seeking a skilled and motivated Tier 1 Support Technician to join our internal IT helpdesk team. If you are a dedicated individual passionate about technology and providing exceptional customer service, please apply to join our dynamic team where you will play a crucial role in supporting our organization's IT infrastructure while ensuring a positive user experience. We are looking for someone based in either Toronto, Windsor or Peterborough, but will consider remote for the right candidate.
Join our team of experts at Univerus as a Tier 1 Support Technician and be at the forefront of supporting our team who deliver cutting-edge solutions to public and private sector industries worldwide. Based in any of our Toronto, Windsor, or Peterborough ON offices, this is your opportunity to join a rapidly growing international software organization.
We believe that our employees are the key to our success, and we're looking for motivated and qualified individuals to join us on this exciting journey. If you're looking for a company that values your growth and development, Univerus is the place for you. With opportunities for learning and advancement, you'll have the chance to make a real impact on our employees and the future of our organization.
Univerus is an equal opportunity employer. Apply now and start your journey with us!
Job Description:
As a Tier 1 Support Technician, you will provide first-level technical support, troubleshoot and resolve IT-related issues, and ensure smooth operations of our systems and platforms. This role requires excellent communication, technical aptitude, and exceptional customer service.
Role Details:
You will be responsible to:
• Provide first-level support for IT-related issues, promptly and professionally.
• Manage and prioritize support tickets using our ticketing system.
• Create, modify, and disable user accounts for various systems (Office 365, Microsoft Azure, Jira).
• Assist with software installations, upgrades, and troubleshooting.
• Diagnose and resolve hardware issues for desktops, laptops, and peripherals.
• Create and maintain accurate documentation of support procedures.
• Assist in training new employees on IT systems and processes.
• Stay updated with technology trends and participate in professional development activities.
Job Requirements:
Required Skills & Abilities:
• Provide first-level support for IT-related issues, promptly and professionally.
• Manage and prioritize support tickets using our ticketing system.
• Create, modify, and disable user accounts for various systems (Office 365, Microsoft Azure, Jira).
• Assist with software installations, upgrades, and troubleshooting.
• Diagnose and resolve hardware issues for desktops, laptops, and peripherals.
• Create and maintain accurate documentation of support procedures.
• Assist in training new employees on IT systems and processes.
• Stay updated with technology trends and participate in professional development activities.